One New Mexico woman found out PNM has overbilled her for 16 years!
Leah Berg of Santa Fe discovered PNM has been overbilling her for a very long time. Instead of charing her the residential rate, she was getting charged with the commercial rates.
PNM says they are only required by law to keep 7 years of records and only required by regulators to refund Berg for one year.
The company did eventually changed it from a business to a residential rate and offered to refund her 11 of the 16 years of over-billing.
The total came to $2,391.36.
Read more HERE
Story from KRQE